I hate Best Buy.
Everything there is so insincere. The associates are always busy helping other people, leaving me feeling unimportant. When i do have the attention of one, i feel stupid. I work in the software industry, and am probably 80th percentile when it comes to knowledge of computers, yet these blue-shirt-wearing, minimum-wage earning douches are condescending and indifferent and it makes me extremely irritated.
We need a new laptop. And possibly a new desktop. Current setup - we have two laptops and one desktop. The desktop has a dual monitor setup, and that is the best thing about it. One laptop desperately needs to be replaced. I thought i might be able to kill two birds with one stone and get a laptop with a docking station that could connect to the two monitors. Perfect solution - when we need a laptop, we have one. When you want to be stationary with extra screen real estate, you place it in the docking station and stay put for as long as you need to.
We arrived at Best Buy when they opened, and still had to wait 20 minutes for someone to assist us. (Because it’s sales-tax-free weekend and they are, of course, understaffed.) When someone finally deigned to help us, i hadn’t finished a complete sentence before he was telling me it wasn’t possible.
Fuck that - i have this EXACT setup in my office at work! I know it’s possible!
He modifies the statement to say that you won’t be able to find a docking station at any retail store. You have to go online to Dell or Lenovo and order it.
And i was dismissed. That was it, from the How-May-I-Help-You-logo-on-his-blue-shirt associate. He didn’t ask why i wanted this, or if there was some other solution that perhaps Best Buy could provide. Where is the customer service? Where is the individualized attention that tries to meet my needs? He quite possibly could have swayed us to buy something else, since the last time i tried to order a personalized system online, it turned into a month-long debacle before we had something that worked, and the final product wasn’t even ideal. He certainly can’t have known all that, but a good salesperson wouldn’t be dismissing me - he would be trying to make the sale.
So we left empty-handed and irritated. Does anyone know of a nice locally-owned computer store that might actually be interested in what they can do for us?